Respond to a dispute

A dispute happens when a contributor asks their bank to reverse a charge. You respond with evidence from Finance → Disputes. The evidence goes to Stripe.

Find disputes that need you

1. Click Finance in the left menu, then the Disputes tab.
2. Check the counts at the top: Needs a response, At stake, and Due within 7 days.
3. Use the filters:
4. • Needs response: disputes waiting on your evidence.
   • Submitted: disputes you've already responded to.
   • All: every dispute.

You can also search by contributor or reason.

Respond before the deadline

Every dispute has an evidence deadline. If you miss it, the dispute is lost by default. Start with anything under Due within 7 days.

Submit evidence

1. Under Needs response, open the dispute.
2. Add your evidence.
3. Submit it.

Your evidence goes to Stripe. You can't take it back or change it after you submit, so check it first.

After you submit, the dispute moves to Submitted.

Find contributors with disputes

On Contributors, choose the With disputes view to see everyone who has disputed a payment.

If you use the Slack integration, disputes are also posted to your Slack channel. See More → Developer → Integrations.

Questions? Email us at support@goodchange.app.

Updated on: 25/09/2026